Family-owned agency marks more than two decades of service to the community with continued national recognition for outstanding client and caregiver experiences
ARLINGTON HEIGHTS, IL, UNITED STATES, February 10, 2026 /EINPresswire.com/ — The Northwest Suburban Office of Right at Home, with offices in Arlington Heights, Barrington, and Dundee, announced today that it has earned the 2026 Best of Home Care® – Top 100 Leader in Experience Award from Activated Insights, a leading workforce and experience platform for post-acute care. This marks the fourth time the family-owned agency has earned this prestigious distinction, which is presented to only 100 home care organizations across North America that demonstrate exceptional performance across 10 or more quality metrics.
For more than 20 years, the Northwest Suburban Office of Right at Home has been a trusted name in the community, providing compassionate, dependable care that helps families navigate some of the most important and vulnerable seasons of life. Being named a Top 100 Leader in Experience for the fourth time is a reflection of something that goes deeper than metrics. It speaks to the relationships built between caregivers and the families they serve, and the culture that owner Jeanette Palmer and her team have created over two decades of doing this work.
“We’re proud to recognize the Northwest Suburban Office of Right at Home for earning the Best of Home Care® – Top 100 Leader in Experience Award,” said Bud Meadows, Chief Executive Officer of Activated Insights. “This distinction is reserved for a select group of home care organizations that consistently perform at the highest level across multiple quality measures. Because this recognition is based on ongoing feedback from both clients and caregivers, it reflects the Northwest Suburban Office of Right at Home’s sustained commitment to exceptional care, continuous improvement, and a strong experience for everyone they serve.”
To qualify for this recognition, at least 10% of the agency’s clients and caregivers were independently interviewed each month by Activated Insights over a 12-month period. The Northwest Suburban Office of Right at Home earned outstanding satisfaction scores across key areas including caregiver training, compassion, communication, scheduling, and client-caregiver compatibility. By using this feedback alongside industry benchmarks, the organization continuously set and measured goals to achieve the highest level of experience possible.
“This award means so much to us because it comes directly from the voices of our clients and our caregivers,” said Jeanette Palmer, Owner of the Northwest Suburban Office of Right at Home. “We’ve been serving this community for more than 20 years, and at the heart of everything we do is a simple belief: People deserve to feel safe, respected, and truly cared for in their own homes. Earning this recognition for the fourth time is a testament to the incredible team we’ve built and the trust our families place in us every single day. This is their award as much as it is ours.”
The Best of Home Care® – Top 100 Leader in Experience Award highlights the nation’s top-performing home care organizations and helps families identify providers that have been independently recognized for quality, consistency, and trust.
“At Activated Insights, our mission is to help post-acute care organizations create experiences that exceed expectations for both clients and caregivers,” said Bud Meadows, Chief Executive Officer of Activated Insights. “When agencies like the Northwest Suburban Office of Right at Home consistently listen to feedback and act on it, it leads to stronger teams and better care. We’re proud to recognize their achievements and celebrate this exceptional milestone.”
To learn more about the Northwest Suburban Office of Right at Home and its commitment to exceptional home care experiences, please visit https://www.rightathome.net/northwest-suburban-chicago or call (847) 396-9000.
About the Northwest Suburban Office of Right at Home
The Northwest Suburban Office of Right at Home, with offices in Arlington Heights, Barrington, and Dundee, is a family-owned home care agency that has proudly served the community for more than 20 years. Under the leadership of owner Jeanette Palmer, the agency provides personalized in-home care services that help seniors and adults with disabilities live safely and comfortably in the place they call home. The Northwest Suburban Office of Right at Home has been recognized as a Best of Home Care® Top 100 Leader in Experience award recipient for the fourth time, reflecting its deep commitment to quality, compassion, and trust.
About Activated Insights
Activated Insights helps long-term and post-acute care providers strengthen workforce performance, regulatory compliance, and care quality. Through recruitment, compliance-focused education and training, retention, and experience management tools, along with the industry’s leading benchmarking and recognition programs, Activated Insights enables providers to reduce risk, improve satisfaction, lower turnover, and achieve operational excellence across senior living, post-acute, and home-based care. Learn more at activatedinsights.com.
Jeanette Palmer
Right at Home Northwest Suburban
+1 847-396-9000
jp@rahnw.com
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